Cancellation & Refund Policy

At MR.TAXI Kannur, we want to make your booking process as smooth and transparent as possible. We understand that travel plans can change unexpectedly. Below is our clear cancellation and refund policy detailing timelines, fees, and procedures.

1. Booking Cancellation Guidelines

You may cancel your scheduled taxi booking by contacting us directly via phone call or WhatsApp at `+91 7510603060`.

• Free Cancellation: No cancellation fee is charged if you cancel your booking at least 2 hours prior to the scheduled pickup time.
• Late Cancellation: If you cancel less than 2 hours prior to the scheduled pickup time, a nominal dispatch/cancellation fee of ₹150 to ₹300 (depending on the vehicle class) may be charged to compensate the driver for fuel and travel time to your location.
• No-Show Policy: If the vehicle arrives at your designated pickup location and you fail to show up or cannot be reached within 30 minutesof the scheduled pickup time, the ride will be marked as a "No-Show" and a late cancellation fee will apply.

2. Airport Pickups & Flight Delays

For airport transfers from Kannur International Airport (CNN) or other nearby airports, we actively track flight schedules based on the flight details you provide during booking.

• No Delay Penalties:If your flight is delayed, we do not charge cancellation or waiting fees. We will adjust the driver's arrival time to align with your actual flight landing time.
• If a flight is cancelled by the airline, you may cancel your taxi booking at any time without any charges. Please notify us as soon as you receive the airline cancellation alert.

3. Refund Processing & Timelines

If you have made a prepayment or deposit for your taxi booking and cancel under conditions qualifying for a refund:

• Refund Method: Refunds are processed back to the original payment source (such as UPI, Bank Transfer, or Debit/Credit Card) used at the time of booking.
• Processing Time: Once approved, the refund will be initiated by our team within 24 to 48 hours. The amount typically reflects in your bank account or payment app within 5 to 7 business days, subject to your bank's clearing processes.
• Cash/Direct Payments: In the event that a booking is cancelled prior to vehicle dispatch and you paid the booking fee in cash at our office or via direct UPI to our operator, the refund will be issued immediately via UPI or cash.

4. Cancellation by MR.TAXI Kannur

On rare occasions, due to unforeseen circumstances such as severe vehicle malfunction, driver emergencies, or extreme weather events, we may be forced to cancel your booking.

• In such cases, we will notify you immediately.
• We will attempt to arrange an alternative vehicle from our network. If we are unable to do so, a full refund of any prepayments will be issued instantly.

5. Contact Us

For cancellations, refund status queries, or assistance with bookings, please contact us immediately:

• Business Phone (Calls/WhatsApp): +91 7510603060
• Support Email: mrtaaxi@gmail.com
• Office Address: KANNUR CALTEX, Near Caltex Junction, Kannur, Kerala - 670001